Frequently Asked Questions
Everything you need to know about your Gym Shop gear and orders.
How long does shipping take for heavy equipment?
Standard shipping for accessories takes 3-5 business days, while heavy equipment like racks and treadmills typically arrives within 7-10 business days via our specialized freight partners.
What is your return policy on fitness apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, items like sweatbands and water bottles are final sale.
Do you offer international shipping?
Yes, Gym Shop ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your weights and barbells covered by a warranty?
Absolutely. All our iron plates and Olympic barbells come with a 2-year limited warranty against manufacturing defects and structural failure under normal use.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger equipment purchases.